Refund policy

## Refund policy

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Refund Policy — Michelle O'Connor Fitness

Digital products (including the free Pull-Up Playbook)

Free downloads are provided as-is. Because they are digital and delivered immediately, refunds are not available once the file has been accessed or downloaded.

Online coaching packages

If you purchase an Online coaching package and need to cancel before your start date, email michelleoconnorfitness@gmail.com within 7 days of purchase for a full refund, provided coaching has not begun.

Once coaching has started (programme delivered / check-ins underway), refunds are considered on a case-by-case basis for unused weeks only.

Taster sessions

Taster sessions are non-refundable within 24 hours of the booked time. Cancellations with more than 24 hours’ notice can be rescheduled or refunded.

1:1 / hybrid coaching

Packages agreed after an intro call follow the payment terms confirmed in writing (email or invoice). Refunds for unused sessions are handled case-by-case.

How to request a refund

Email michelleoconnorfitness@gmail.com with your order number and reason. I’ll reply within 2 business days (Monday–Friday).